Are you able to refund or exchange orders?
I try my best to meet everyones satisfcation, however there is NO refunds and NO exchanges due to the health conditions at this current time. If an item you have is defective , Send me an email in the Contact tab.
Do you sell any Marijuana goods?
NO, TheGlossyPlug is strictly a 100% beauty cosmetics brand.
Can I Cancel an Order?
No cancellations after order has been received.
When Will my Package Arrive?
Processing takes 2 days, typically processes in one day you order depending on the order.
What Happens when I entered the wrong address?
You must contact us through email WITHIN 24 HOURS before you get a shipping confirmation..keep in mind orders process in 2 days, so you must email in order to change your address.
Are you products Natural and Cruelty-Free?
All products are Cruelty Free & 100% Vegan.
What if my package has not arrived
TheGlossyPlug is not responsible for lost packages since you are given a tracking number. Lost packages must be reported to USPS.
Package was delivered to the wrong address
Make sure to double check that your address is correct before continuing because TheGlossyPlug is not responsible for delivering to inncorrect information